On Call Travel Assistance

24-Hour Travel Assistance

Through our group coverage with Reliance Standard Life Insurance Company (RSL), you will now automatically receive travel assistance services provided by On Call International (On Call), pursuant to an agreement entered into between RSL and On Call. On Call is a 24-hour, toll-free service that provides a comprehensive range of information, referral, coordination and arrangement services designed to respond to most medical care situations and many other emergencies you may encounter when you travel. On Call also offers pre-trip assistance including passport/visa requirements, foreign currency and weather information.


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The following is an outline of the On Call emergency travel assistance service program. For a complete description of all services and the program terms and limitations, please refer to the Description of Covered Services document. (below)

Covered Services

When traveling more than 100 miles from home or in a foreign country, On Call offers you and your dependents the following services:

Pre-Trip Assistance

  • Inoculation requirements information
  • Passport/visa requirements
  • Currency exchange rates
  • Consulate/embassy referral
  • Health hazard advisory
  • Weather information

Emergency Personal Services

  • Urgent message relay
  • Interpretation/translation services
  • Emergency travel arrangements
  • Recovery of lost or stolen luggage/personal possessions
  • Legal assistance and/or bail bond

Emergency Medical Transportation

  • Emergency evacuation
  • Medically necessary repatriation
  • Visit by family member or friend
  • Return of traveling companion
  • Return of dependent children
  • Return of vehicle
  • Return of mortal remains

Medical Services Include

  • Medical referrals for local physicians/dentists
  • Medical case monitoring
  • Prescription assistance and eyeglasses replacement
  • Convalescence arrangements

How It Works

At any time before or during a trip, you may contact On Call for emergency assistance services. It is recommended that you keep a copy of this summary with your travel documents. Simply detach the wallet card to ensure convenient access to the On Call phone numbers.

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Description of Covered Services


IATSE, Local 728

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1001 W. Magnolia Blvd.

Burbank, CA 91506

(818) 954-0728


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Local 728 Bulletin

The color version of the Local 728 Bulletin is available online.